What if I cant read my water meter?

If your meter is inside your property the best way to clear the condensation is to blow a hair dryer onto the glass, on a warm setting. If your meter is outside the best way is to pour warm water onto the meter glass – this provides warmth and often clears the condensation.

Can water meters be faulty UK?

If you think that your water meter is faulty or broken you should contact your water supplier. Failure to do so could end up with you paying too much – or too little – for your water. However, before you arrange for your meter to be tested, it’s worth considering if you have changed your water habits?

Can Thames water make me have a meter?

Yes. If there’s a meter at your property and our compulsory programme is in your area, we’ll let you know how we’ll switch you over to metered bill.

How can I get in touch with Thames water?

Call us on 0800 980 8800. Monday – Friday, 8am – 8pm. Saturday 8am – 6pm.

Should my water meter be spinning?

Check Flow Indicator: open the cover on the water meter at the street to see if it has a flow indicator. This is a small rotating wheel on the meter that can detect even small amounts of water flow. If the flow indicator is moving, you have a leak somewhere in your house or yard.

Do I have a right to read my water meter?

You have the right to request a meter. This should be free of charge unless changes to your plumbing are required. Your water company should install the meter within three months of your request.

How do I know if my water meter is working?

To test the accuracy of your meter, use the following procedure. Run water until the last three digits on your meter reading are all zeros. Then fill a one-gallon container with water. The last three digits on your meter should read .

Can I refuse a Thames Water smart meter?

But rejecting a water meter is becoming an expensive choice, as Thames Water can apply a “no access charge” water rate to anyone who denied them access for the purpose of fitting, maintaining, replacing or reading a meter; which currently runs at over £600 a year (more than the assessed charge for a five bedroom house …

Why is my water meter slowly spinning?

If the leak indicator is spinning, even very slowly, it indicates water is being used or leaking. the house. Look at the leak indicator on the water meter again and if it has stopped spinning then you know the leak is located downstream of the valve just closed.

Who is responsible for your water meter?

Your water meter is owned by your water Wholesaler, which is different from the market arrangements used in electricity or gas. You are responsible for the water supply from the meter into your property; the Wholesaler is responsible for the supply up to and including the meter.

Whose responsibility is it to take meter readings?

Your supplier is responsible for making sure your meter works properly. If you’re a tenant and your landlord pays the energy bills, tell them you think the meter might be faulty. They will be responsible for contacting the energy supplier and sorting out the issue.

Do I legally have to accept a water meter?

Official: DEFRA confirms ‘Smart’ Water Meters are NOT compulsory.

Do I have to have a water meter 2022?

Big Zero Report 2022 Millions of billpayers could soon be forced to install a water meter as part of efforts to reduce the risk of water shortages. The move is forecast to affect six million customers that live in areas classified as water-stressed.

Is a water meter cheaper for a single person?

First, check if a meter might be cheaper. Dig out your bill, then contact your supplier or bung some figures into the Water Meter Calculator helpfully provided by the Consumer Council for Water. As a rule of thumb, if there are fewer people living in your home than bedrooms, you should save money with a water meter.

What is the average Thames water bill?

The typical bill for a customer without a meter, who receives water and wastewater services from us, has risen by around £10 a year – roughly 80p a month. That’s an increase of 2.2% since last year.

Does Thames Water use smart meters?

I have had a meter with Thames water for many years so I know what my usual consumption is. In May 2019 they fitted a new smart meter but failed to actually use it for readings until May 2020. Then suddenly they claimed that I had a leak.

What happens if I don’t have a water meter?

As you don’t have a water meter, we’ll work out your clean and wastewater charges based on the rateable value of your property. Some customers are billed by our assessed household charge instead. Please see below for details. What is rateable value? Rateable value is set by the government based on your home’s location and size.

How do I get a water meter fitted to my property?

Please make sure you have your property reference number to hand, you can find it at the top of your letter. When we first come to see you to we’ll look for where the meter could go and show you what it looks like. The appointment to fit your meter will take around an hour and we may need to turn your water off for a few minutes.

Can I get a water meter for free?

If you want one, it’s easy to request and we’ll fit it for free. If you’re on our assessed household charge (AHC) tariff, it means you live in a home where a meter can’t be fitted. This tariff is based on the typical amount of water used by customers in homes with a similar number of bedrooms to yours.