How do you respond to a customer politely?

Overarching principles for communicating with customers

1. Be open and honest.
2. Be grateful for their effort.
3. Be courteous, not scripted.
4. Don’t make promises you can’t keep.
5. Show understanding.
6. Find their real need.
7. Offer workarounds.
8. Give an honest explanation.

What is an example of the best customer service?

What are some examples good customer service?

• The store owner who remembers — and appreciates — repeat customers.
• The online merchant that sends personalized video message to each new customer.
• The online store that proactively addresses shipping issues.
• The associate who comes up with the perfect greeting.

How do you respond to customers examples?

Communicating with an Angry Customer I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn’t demonstrated to you. While we’d love the opportunity to regain your trust, we understand how frustrated you must be.

What makes a response Excellent?

Following are the qualities which a good response should possess: Fast. Approachable. Informative.

How do you respond to customer satisfaction?

How to respond to positive feedback

1. Express gratitude. First and foremost, say thanks.
2. Offer additional products or services. If a customer is thrilled with one of your products, they might like others too.
3. Seize the opportunity. A customer who loves your product enough to sing its praises is an amazing asset.

How do you thank a customer for positive feedback?

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your [PRODUCT PURCHASE]. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

How do you give a 5 star customer service?

Here are five tried and true tips to infuse a mentality of five-star support directly into the culture of your company.

1. Give your customer service team more information.
2. Respond to customer feedback.
3. Admit when you are wrong.
4. Encourage personal development.
5. Creatively and proactively problem solve.

How do you respond to a customer service compliment?

Sample phrases to use to respond to a compliment

1. Thank you for your kind words.
2. I really appreciate your feedback.
3. That’s great, you made our day.
4. That’s what we like to hear.
5. We’re happy you’re happy.
6. You put a big smile on our faces.

How do you respond to a customer question?

Strategies for Answering Your Customers’ Toughest Questions

1. Clarify the question first. Customers ask two basic types of questions.
2. Show your domain expertise.
3. Make sure everyone understands.
4. Provide an expert point of view.
5. Redirect inane and unfair questions.
6. Respond with metaphors.
7. Demeanor speaks volumes.

What are the three key elements to good customer service?

There are four key principles of good customer service: It’s personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.

How do you respond to thank you professionally?

Ways of accepting someone’s thanks – thesaurus

1. you’re welcome. phrase. used in reply to someone who has thanked you.
2. no problem. phrase.
3. not at all. phrase.
4. don’t mention it. phrase.
5. it’s no bother. phrase.
6. (it’s) my pleasure. phrase.
7. it’s/that’s all right. phrase.
8. it’s nothing/think nothing of it. phrase.