Why is my laptop DVD drive not working?
Disable the DMA mode of the optical drive. Install the latest BIOS update on your computer. Update or reinstall the driver for the optical drive. Uninstall and reinstall the Dell provided playback software (DVD or Blu-ray movie playback issues)
Table of Contents
How do I install a DVD drive on my laptop?
How to Install a Laptop DVD Drive

- Check to ensure compatibility between your laptop and the DVD drive you purchase.
- Remove the CD-ROM or DVD drive that your laptop currently has.
- Flip the laptop back over.
- Slide the new DVD drive into the empty drive port.
- Boot up your laptop.
How do I find my DVD drive on my laptop?
If not, refer to the Dell Knowledge Base article Optical Drive is not recognized in Windows.
- Press the Windows key + R to open the Run dialog box.
- In the Run dialog box, type devmgmt. msc then press the Enter key.
- In the Device Manager window, expand DVD/CD-ROM drives. Verify that the optical drive is listed.
Why is my laptop not reading my hard drive?
Hard drive not detected error/issue can be caused by the following situations: The USB driver has become unstable, outdated, or corrupt. USB ports become faulty, damaged, or broken. Partition issues on your external USB device.

Why is my laptop saying hard drive not installed?
If the port that the hard drive is connected is disabled, the hard drive will not be detected by the computer and you will get Hard Drive – Not installed error message. In this case, you need to check or reset the BIOS setup and also ensure that the hard drive is on top of the list in the boot priority.
Why does my hard drive not show up in Disk Management?
If your new hard disk is not detected by or Disk Manager, it could be because of a driver issue, connection issue, or faulty BIOS settings. These can be fixed. Connection issues can be from a faulty USB port or a damaged cable. Incorrect BIOS settings may cause the new hard drive to be disabled.
How do I force the DVD drive to open on my computer?
CD stuck in the drive Look for the small manual eject hole (not the headphone jack) on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray. You may need to apply some pressure to activate the manual tray ejection.
How do I open my DVD drive on my laptop?
To play a CD or DVD Insert the disc you want to play into the drive. Typically, the disc will start playing automatically. If it doesn’t play, or if you want to play a disc that is already inserted, open Windows Media Player, and then, in the Player Library, select the disc name in the navigation pane.
How do I know if my laptop DVD drive is working?
Why is my internal hard drive not being detected?
If your drive is not detected it may be because it is turned OFF in System Setup. Some motherboard manufactures disable unused ports in the BIOS by default. You will need to enter the the BIOS setup in order to verify their current state.